Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used. Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below: By e-mail: By Phone: We reserve the right to make changes to this policy. Any changes to this policy will be posted
TERMS AND CONDITIONS:
Stoked School of Surf strives to ensure that you have the most enjoyable surf lesson/guiding/camp/trip. Due to the nature of surfing, being dependent on ocean and wind conditions, we may occasionally make changes to improve your surfing experience. Such changes may include altering the locations we surf at, daily schedule, route, accommodation or transportation arrangements. Stoked School of Surf will always inform you of such changes. Stoked School of Surf reserves the right to cancel or postpone any adventure due to gigantic waves or gale-force winds in which a full refund will be given. No refunds will be given to cancellations within 48 hours of lesson booking or 21 days of surf camp departure (see refund conditions below). Stoked School of Surf recommends that all persons take out personal insurance as Stoked School of Surf is not responsible for injuries, loss or damages during both land and water activities. All surfing participants must be able to swim at least 50m unassisted.
CANCELLATION/REFUND POLICY:
Bookings are only confirmed upon receipt of deposit/full payment. Final settlement is required no later than 48 hours prior to booking date. We require at least 48 hours notice in the event of a cancellation for a surf lesson/guiding and 21 days notice in the event of a cancellation of a surf camp/trip. In the event of a late cancellation ie within 48 hours of your lesson/surf guiding booking/within 21 days of your camp/trip departure OR a ‘no show’ you will forfeit the surf lesson/guiding/camp/trip and be charged the full amount for that lesson/surf guiding/camp/trip. This cancellation policy also applies in the event of illness, injury and delayed flight arrivals/missed connections. Clients will need to ensure they have suitable insurance to cover for such eventualities. In the event you cancel outside of the minimum cancellation period, the following refund policy applies:
SURF LESSON/GUIDING:
• Less than 48 hours prior to booking date: NO REFUND
• Less than 72 hrs before booking date: 50% refund
• 7 days prior to booking date: 90% refund
‘UBER-STOKED’ package needs to be used within 6 weeks of first lesson date. Package lessons are not transferable to a third party.
SURF CAMPS/TRIPS:
• less than 21 days prior to departure: NO REFUND
• 22-30 days prior to departure: 50% refund
• More than 31 days prior to departure: 90% refund.
GROUP BOOKINGS:
• 50% deposit is required to confirm group bookings
• cancellations within 7 days of booking date will incur a cancellation fee equivalent of 50% of booking value. This includes cancellations for part of the booking e.g. booking numbers decreasing from 10 to 9 will result in a charge of 50% of 1 x per person rate
• cancellations outside of 7 days of the booking date will incur a 10% admin fee and any related banking fees
• cancellations of the entire group (or part thereof ) within 48 hours of group booking will incur a 100% cancellation fee e.g. numbers decreasing from 10 to 9 will result in 10 persons still being charged for.
In the event that Stoked School of Surf is required to cancel a booking due to environmental conditions or for any other reason beyond their control, a full refund of funds paid will be processed.
Stoked School of Surf shall not be liable for any loss, damage, injury, additional cost, accident, delay, irregularity, illness that may be occasioned by any error or default, act or omission by the client in carrying out the arrangements of the booking, or otherwise in connection therewith.
GROUP BOOKINGS (i.e. 6 persons or more):
• 50% deposit is required to confirm group bookings
• cancellations within 7 days of booking date will incur a cancellation fee equivalent of 50% of booking value. This includes cancellations for part of the booking e.g. booking numbers decreasing from 10 to 9 will result in a charge of 50% of 1 x per person rate
• cancellations outside of 7 days of the booking date will incur a 10% admin fee and any related banking fees
• cancellations of the entire group (or part thereof ) within 48 hours of group booking will incur a 100% cancellation fee e.g. numbers decreasing from 10 to 9 will result in 10 persons still being charged for.
In the event that Stoked School of Surf is required to cancel a booking due to environmental conditions or for any other reason beyond their control, a full refund of funds paid will be processed.
Stoked School of Surf shall not be liable for any loss, damage, injury, additional cost, accident, delay, irregularity, illness that may be occasioned by any error or default, act or omission by the client in carrying out the arrangements of the booking, or otherwise in connection therewith.
Terms & conditions
Detailed description of goods and/or services Stoked Surf School CCis a business in the activity industry.
Customer Privacy policy
Stoked Surf School CCshall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569 .
Payment options accepted Payment may be made via Visa and MasterCard.
Card acquiring and security
Card transactions will be acquired for Stoked Surf School CC via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by Stoked Surf School CC separately from card detailswhich are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Responsibility
Stoked Surf School CC takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of domicile
This website is governed by the laws of South Africa and Stoked Surf School CC chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Variation
Stoked Surf School CC may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
This website is run by Stoked Surf School CC (sole trader / private company/close corporation) based in South Africa trading as Stoked Surf School CC and with registration number 2010/042092/23
Contact details
Company Physical Address: 10 Marine Heights, 36 Uppertree Road, Camps Bay
Email:info@stokedsurfschool.com
Telephone: 0824128781
This privacy notice forms part of your agreement with Activitar.
During our interactions, you share personal information with Tornado Tour Systems (Pty) Ltd, trading as Activitar, registration number 2004/000954/07.
This notice tells you what to expect when we collect information from you and how we use it.
It is part of our agreement with you, and we may need to update it occasionally. When we do, we will inform you. You should read this notice along with our terms and conditions that apply to the products and services you use.
If you have any questions about this policy, please contact us by email at privacy@activitar.com or by phone on +2787 250 0276
We collect your information in the circumstances outlined below. Sometimes we are required by law to collect your information, for instance, if tax legislation forces us to collect personal information.
We need some general information before we can enter into an agreement and you can begin to use our reservation system and online distribution service.
We collect your:
company name
contact details
VAT number
banking details
details related to your operating processes and offerings
details contained in your company registration documents
identity documents of your mandated officials
proof of address of your mandated officials
proof of banking details
We use this information to:
load you on our services and configure the system
set up and process payments via the payment gateway
communicate with you
provide training
process orders
provide your offerings to clients via activitar.com
provide support
send you statements, receipts, invoices or any other legal documents that relate to your transaction
fulfill our legal obligation to use or disclose your information
Legal basis for processing: Data protection legislation allows us to process personal information when it is necessary for the performance of a contract with you. In other instances, we are required by law to collect your information, for instance tax legislation forces us to collect personal information. |
In order for our service to function properly, ‘customer data’ is generated and collected. This includes your, and your clients’ personal information. We collect your clients’ names, contact details, and details about their bookings.
We use customer data to process bookings and reservations on our reservation system and distribution service, to analyse and improve our services and to identify and solve problems where they may appear.
Legal basis for processing: Data protection legislation allows us to process personal information when it is necessary for the performance of a contract with you. |
When you contact us by social media, email, our support service or telephone with a query, complaint, or request, we collect the information contained in your message. We use the information we collect to reply to, investigate, and resolve your query, complaint, or request.
Legal basis for processing: Data protection legislation allows us to process personal information when it is in our interest and we have chosen the least invasive way to process the information. It is in both our interest to reply to, investigate, and resolve your queries, complaints, and requests. |
We have a monthly newsletter that is delivered by email.
We’ll ask you whether you want to receive the newsletter, if you agree it is important that you know you can unsubscribe at any time by following the unsubscribe link at the bottom of the email or by contacting us.
Legal basis for processing: Data protection legislation allows us to process personal information when you have given us your express consent. |
We do not knowingly collect the personal information of children without the consent of a parent or guardian.
We use service providers and suppliers who we trust to assist us in providing our services to you. They have agreed to keep your information secure and confidential, and to only use it for the purposes for which we have sent it to them.
We share your information with service providers when they help us to:
store information
process payments
ensure you have access to the services you paid for
deliver our newsletter
help monitor the effectiveness of our promotions and advertising
help us manage our business, for instance accountants and professional advisors.
maintain our website
find and fix errors and performance issues on our website
Sometimes we will be required by law to share your information. For instance, we may be required to share your information with the South African Fraud Prevention Services. We will not sell your information or share information with third parties for the purposes of direct marketing (we don’t like spam either).
Some of the service providers that we use may be located in other countries; for instance, our cloud storage service. These countries may not have the same levels of protection of personal information as South Africa. If this is the case, we require that they undertake to protect the personal information of our customers to the same level that we do.
We will not retain your information for longer than we need to, unless we are legally required to do so. Most of your personal information will be retained for 5 years from the date of your last transaction with us. However, we may keep your contact details for longer for marketing and mailer purposes.
We have implemented reasonable security measures based on the sensitivity of the information we hold. These measures are in place to protect the information from being disclosed, from loss, misuse, and unauthorised access, and from being altered or destroyed.
We regularly monitor our systems for possible vulnerabilities and attacks, but no system is perfect and we cannot guarantee that we will never experience breach of any of our physical, technical, or managerial safeguards. If something should happen, we have taken steps to minimise the threat to your privacy. We will let you know of any breaches that affect your personal information and inform you how you can help minimise the impact.
You also have a role to play in keeping your information secure. For example, you should never share personal information with us in an email, because while our servers are protected, it is still possible that email can be intercepted. Instead, contact the Activitar support team at +2787 250 0276, which will connect you to Chris Coetzee, our information officer.
You have the right to know what kind of personal information we have about you, to correct it, and to opt out of marketing.
You have the right to
ask us what we know about you;
ask what information was sent to our suppliers, service providers, or any other third party;
ask us to update, correct, or delete any out-of-date or incorrect personal information we have about you;
unsubscribe from any direct marketing communications we may send you; and
object to the processing of your personal information.
You can request access to the information we have about you, or correct your personal information by contacting our deputy information officer at privacy@activitar.com. It can take us up to 21 days to respond to your request because there are procedures that we need to follow. In certain cases, we may require proof of your identity, and sometimes changes to your information may be subject to additional requirements such as valid proof of residence.
If you are in the European Union, you have these rights in terms of the GDPR:
The right to be informed about the collection and use of your personal information.
The right to access your personal information. You may make such a request from us by contacting privacy@activitar.com. We may take one month to respond to your request and may charge a fee in some circumstances. We will let you know if this is the case.
You have a right to have inaccurate personal information corrected or completed if it is incomplete. You may make such a request from us by contacting privacy@activitar.com. We may take one month to respond to your request and may refuse in certain circumstances.
You have the right to have your personal information erased, also known as the ‘right to be forgotten’. You may make such a request from us by contacting privacy@activitar.com. We may take one month to respond to your request and may refuse in certain circumstances.
You have the right to request that we restrict or suppress your personal information. You may make such a request from us by contacting privacy@activitar.com. We may take one month to respond to your request and may refuse in certain circumstances.
You have the right to reuse your personal information for your own purposes across different services, also known as the right to data portability.
You have the right to object to us processing your personal information in certain circumstances. You may make your objection by contacting privacy@activitar.com. We may take one month to respond to your request. There are legitimate reasons why we may refuse your objection, which depend on why we are processing it.
You have the right to complain to a supervisory authority in the Member State where you live or work, or where the infringement took place.
You have the right to object to automated decision-making and profiling.
You may ask that a human review any automated decisions that we make about you, express your point of view about it, and obtain an explanation of the decision. You may challenge any automated decision made about you by contacting privacy@activitar.com. We may take one month to respond to your request.
© 2024 Tornado Tour Systems (Pty) Ltd ta Activitar.